Monthly Chicken Essence Subscription Policy

This policy outlines the guidelines and procedures for managing monthly subscription services offered by Broth. The aim is to provide customers with a convenient and consistent supply of their chicken essence intake while ensuring smooth management of orders and deliveries.

  1. Subscription Options:Broth offers monthly subscription options for its daily chicken essence
    • Customers can select their preferred product variant and subscription frequency (monthly) during the checkout process on our website or through our designated sales channels.
  2. Subscription Management:
    • Subscriptions will be managed through our online platform or designated customer service channels.
    • Customers have the flexibility to modify their subscription preferences, including product variant, delivery address, and payment details after completing the first three months of subscriptions by accessing their account or contacting customer support.
  3. Billing and Payments:
    • Subscribers will be billed automatically on a monthly basis in accordance with their chosen subscription plan.
    • Payments will be processed using the payment method provided during the initial subscription setup, unless updated by the customer.
  4. Order Fulfillment:
    • Subscription orders for the daily chicken essence supply will be processed and dispatched promptly monthly.
    • Customers will receive confirmation emails for each subscription order and shipment, providing tracking information for their convenience.
  5. Modifications and Cancellations:
    • Customers have the option to make changes to or cancel their subscription through their online account or by reaching out to our customer support team.
    • Any modifications made after the subscription cutoff date for the current billing cycle will take effect from the following month's subscription.
    • Cancellation requested after the order being processed is subject to a restocking fee. 
  6. Product Availability:
    • Broth endeavors to maintain consistent availability of the daily chicken essence for subscription customers.
    • In the event of product unavailability, customers will be promptly notified, and alternative options or refunds will be provided as appropriate.
  7. Shipping and Delivery:
    • Subscription orders will be fulfilled using subscribers preferred methods.
    • Customers are responsible for ensuring the accuracy of their shipping information to facilitate smooth delivery of their monthly chicken essence supply.
  8. Discounts and Promotions:
    • Exclusive discounts are available for monthly subscribers based on the volume of orders and cannot be combined with any other discounts or promotions
    • Terms and conditions for any discounts or promotions will be clearly communicated to customers during the subscription signup process or through promotional materials.
  9. Customer Support:
    • Our dedicated customer support team is available to assist subscribers with any inquiries, concerns, or issues related to their subscription. Store open daily 11 am to 6 pm Tel: (909)598-5980, Chat with us www.welovebroth.com  or email: info@brothusa.com 
  10. Policy Updates:
    • This policy is subject to periodic review and updates by Broth to ensure alignment with company practices and customer requirements.
    • Subscribers will be notified of any significant changes to the subscription policy through email or other appropriate channels.
  11. Termination:
    • Broth reserves the right to terminate or suspend any subscription found to be in violation of this policy or our terms of service.
    • Customers will be notified of termination or suspension and provided with an explanation as deemed necessary.
  12. Agreement:
    • By subscribing to our monthly subscription service for the daily chicken essence, customers agree to adhere to the terms and conditions outlined in this policy and not to contest charges that correspond to the terms.