Chicken Essence Monthly Subscription

月訂購申請表單

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Frequently asked questions 常見問題

Customers who sign up for subscription service need to maintain three (3) consecutive  subscriptions for each application.

月訂購滴雞精服務必須連續三個月才完成符合申請條件。

Customers need to order six or more boxes each month to enjoy the monthly discount of 14.5%.

每月需要訂購六盒或以上才可享有滴雞精月訂購折扣優惠14.5% off。

The minimum requirement for monthly subscription is six boxes of chicken essence, and any order over that will receive a 14.5% discount.

滴雞精月訂購的客人都能享有14.5% OFF,不管是訂購6盒或6盒以上。

Yes, we will set up a monthly subscription account for you online, and automatic payment is required.

是的,我們將會在系統為您建立月訂購帳號,須採自動扣款。

You can start making changes (postpone, reschedule, etc.) three months after the initial subscription.

月訂購滿連續三個月後才可以做變更(延期, 改週別, 及其他)。

If you inform us of the suspension or cancellation of the monthly subscription after the system has placed an order for you, a $30 restocking fee will be charged if you need to cancel the order.

如您在系統為您下單後,才告知要暫停或取消該月的訂購,系統將會收取$30重新入庫費用。

Unfortunately, we cannot specify the delivery date because delivery days vary depending on the area with the 3rd party delivery service.

很抱歉,因為第三方配送服務的關係,且每個地區送貨的排程不一樣,我們目前沒有辦法指定日期送貨。

It is based on the week of the month when you first ordered.

月訂購的週期是按您第一次訂購時是每月第幾週來計算。

Yes, the Original flavor and Jujube Goji chicken essence are priced the same. If you order American Ginseng and Reishi, the price will be different.

是的,原味和紅棗枸杞雞精為同一個價格。如您的月訂購要花旗蔘或靈芝價格將會不一樣。

Yes, you can contact us to change the flavor of the chicken essence before shipment.

可以的,在未出貨前都可以和我們聯絡更改雞精口味。

Yes, you can notify us to change the payment card information before the next cycle.

可以的,請您在周期到之前通知我們更改扣款卡號即可。

We are sorry to tell you the answer is no. Since you have already enjoyed a 14.5% off discount, discounts cannot be stacked according to our company policy.

不可以喔,由於月訂購本身已經有14.5%的折扣,好湯慢慢任何類型的折扣都不能疊加使用。

You can use them to purchase other frozen foods or groceries. Please note that only one discount code can be used at a time when making a purchase.

您可以另購冷凍食品或是其它好湯精選雜貨,購買時請記得只能使用一個折扣碼。