Frequently asked questions
Customers who sign up for subscription service need to maintain three (3) consecutive subscriptions for each application.
Customers who sign up for subscription service need to maintain three (3) consecutive subscriptions for each application.
Enjoy exclusive discounts on our monthly chicken essence subscription to support your wellness journey.
- For a monthly subscription of 6 to 11 boxes, benefit from a 10% discount.
- Increase your subscription to 12 to 17 boxes and receive a 12% discount.
- For the ultimate commitment to health, subscribe to 18 or more boxes and enjoy a 15% discount.
Embrace these tailored savings designed to match your wellness needs and preferences.
Enjoy exclusive discounts on our monthly chicken essence subscription to support your wellness journey.
- For a monthly subscription of 6 to 11 boxes, benefit from a 10% discount.
- Increase your subscription to 12 to 17 boxes and receive a 12% discount.
- For the ultimate commitment to health, subscribe to 18 or more boxes and enjoy a 15% discount.
Embrace these tailored savings designed to match your wellness needs and preferences.
You can start making changes (postpone, reschedule, etc.) three months after the initial subscription.
You can start making changes (postpone, reschedule, etc.) three months after the initial subscription.
If you inform us of the suspension or cancellation of the monthly subscription after the system has placed an order for you, a $30 restocking fee will be charged if you need to cancel the order.
If you inform us of the suspension or cancellation of the monthly subscription after the system has placed an order for you, a $30 restocking fee will be charged if you need to cancel the order.
Unfortunately, we cannot specify the delivery date because delivery days vary depending on the area with the 3rd party delivery service.
Unfortunately, we cannot specify the delivery date because delivery days vary depending on the area with the 3rd party delivery service.
Yes, the Original flavor and Jujube Goji chicken essence are priced the same. If you order American Ginseng and Reishi, the price will be different.
Yes, the Original flavor and Jujube Goji chicken essence are priced the same. If you order American Ginseng and Reishi, the price will be different.
Yes, you can contact us to change the flavor of the chicken essence before shipment.
Yes, you can contact us to change the flavor of the chicken essence before shipment.
We are sorry to tell you the answer is no. Since you have already enjoyed a discount off, discounts cannot be stacked according to our company policy.
We are sorry to tell you the answer is no. Since you have already enjoyed a discount off, discounts cannot be stacked according to our company policy.
You can use them to purchase other frozen foods or groceries. Please note that only one discount code can be used at a time when making a purchase.
You can use them to purchase other frozen foods or groceries. Please note that only one discount code can be used at a time when making a purchase.