What is your shipping method?
We have the following shipping methods:
- Both online and phone orders must be placed before Thursday of each week no later than 1:00PM(13:00). After 1:00PM (13:00) it will be considered shipment for Monday.
- Shipping days are from Monday through Thursday. No weekend shipping (Friday through Sunday). Depending on order date chicken essence will arrive Tuesday through Friday of each week.
- We do not process orders on all major holidays. ALL methods are done within business days.
- We ship via FedEx Next Day Air only.
- Please allow 2-3 business days for processing orders
ONLINE STORE PICK-UP
- You will receive an email/text message notification when your order is ready for pickup.
- Broth hours: Monday through Sunday 11:00AM-6:00PM
- Soupterra hours: Wednesday-Friday 11:00AM-3:00PM Saturday/Sunday 11:00AM-5:00PM
*store hours are subject to change. Please call prior to confirm.
COMPLIMENTARY FREE DELIVERY
- WITHIN 35 MILES FROM THE BROTH / THE SOUPTERRA STORE
- Please allow up to 2-3 business days for processing orders.
- You will be notified by email/text message by a customer service representative one day prior to your delivery day.
- Delivery date is dependent on your zip code
- You will be contacted by a customer service representative for your pickup date and time.