All orders are processed within 1-3 business days.
Your order will can be fulfilled in one of the following ways:
- Local Delivery (within 35 miles from our two warehouses in California)
- Free delivery if orders meet minimum total of $100
- Orders under $100, delivery fee is only US$15
- Delivery day is based on the 3rd party delivery service route schedule. Customers may not request specific delivery days of the week for delivery.
- Customers will get a text reminder one business day prior to delivery day. Should you need to change delivery, please text or call back.
- On the delivery day, the dispatch will send a text message with estimated arrival time of the day so you can plan your day better. (Delivery is generally made between 9 am to 6 pm)
- Next Day Air Shipping
- All frozen goods are shipped Next Day Air (except for special seasonal items)
- Shipping days are from Monday through Thursday (October - May) and Monday through Wednesday (June-September)
- Broth is not responsible for shipping information error or lost/stolen packages
- Same day store pickup service available. Please call (909)-598-5980 after placing your order. Location: 20265 Valley Blvd., Ste. S, Walnut CA 91789 Business hours 11 am - 6 pm daily.
All orders placed are Non-refundable due to the nature of fresh products unless quality issues.
Broth will package our frozen products with insulated bags and ice gel packs to maintain the freshness of the products, however, we are not able to guarantee the items will stay in frozen state upon arrival. Please be advised that as long as the items are below 41F, it is safe to consume.