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Please expect shipping delays due to a high volume of orders at this time. We apologize for any inconveniences, and we are working as quickly as possible to get your orders shipped out in a timely manner!

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Mid-Autumn Festival 2023 Event Terms and Conditions

Event Duration: The pre-sale period for BROTH's Mid-Autumn Festival event is from September 4th, 2023, to September 17th, 2023. The main event will be held from September 18th, 2023, to October 1st, 2023.
Pre-order shipping date: Pre-ordered products will start shipping after September 11th, 2023.
Limited Quantities: All offerings, including but not limited to mooncakes, gift boxes, and other event-related merchandise, are available in limited quantities and are offered on a first-come, first-serve basis.
Modification/Cancellation: BROTH Inc. reserves the right to modify or cancel any orders due to unforeseen circumstances, including but not limited to supply chain disruptions, natural disasters, or any other external factors.
Refunds/Returns: All sales made during the pre-sale period are final. Any returns or exchanges during the main event period will be subjected to BROTH's standard return and exchange policy.
Event Participation: Participation in any event-related contests, giveaways, or promotions is voluntary, and participants assume all risks.
Allergens: While we take utmost care in our preparation, please be aware that our products may contain allergens. It's the customer's responsibility to check the product details and ensure it meets their dietary requirements.
Promotions: Any promotions or discounts associated with this event cannot be combined with other ongoing promotions or discounts unless stated otherwise.
Amendments: BROTH Inc. reserves the right to amend the terms and conditions of the Mid-Autumn Festival event without prior notice.

For any queries related to the Mid-Autumn Festival event, please reach out to our customer service team. Thank you for celebrating with BROTH, and we wish you a joyous Mid-Autumn Festival!